Troubleshooting Session Problems

No Audio Sent/Received to One or More Musicians
If you have been in many JamKazam sessions, at some point you are almost certain to have seen the dreaded "No Audio" yellow text link displayed...
Mon, 18 Jan, 2021 at 2:47 PM
Understanding Session Statistics & Diagnostics
Diagnostics and statistics do not sound very exciting, we know. But sometimes the most beautiful things come wrapped in unattractive packages. JamKazam meas...
Mon, 25 Jan, 2021 at 1:57 PM
Too Much Latency to Play Together
Please review this help article to better understand the in-session stats/diagnostics available:
Sun, 17 Jan, 2021 at 1:06 PM
Audio Quality Deteriorates During Session
If your audio quality (both yours and the audio of other musicians) in a JamKazam session sounds good at the beginning of a session, but then deteriorates o...
Mon, 18 Jan, 2021 at 3:10 PM
Cannot Join Sessions
This is not a problem that we hear about often, so it appears to be an infrequent problem. We are not currently aware of any situations where any users have...
Mon, 18 Jan, 2021 at 4:02 PM
Getting Disconnected/Dropped from Sessions
If you are usually able to play in JamKazam sessions, but you suddenly see a "Disconnected From Server" error message that interrupts your session...
Mon, 18 Jan, 2021 at 3:50 PM
App Crashes During Sessions
There is a wide variety of things that can cause the JamKazam application to crash. We are aware of many of these issues and are currently working on techno...
Mon, 18 Jan, 2021 at 4:11 PM