Troubleshooting Audio Interface Problems
If you do not have your operating system and JamKazam audio sample rates set to the same values, a lot of bad things are going to happen. Sometimes the JamK...
Sun, 17 Jan, 2021 at 12:18 PM
While we know it can feel extremely frustrating for your audio gear to stop working in the JamKazam app, it happens from time to time. Sometimes it happens ...
Sun, 17 Jan, 2021 at 1:05 PM
This help article is for users who are on Step 2 of the audio setup wizard and are getting stuck because their audio processing latency is too high and stuc...
Sun, 17 Jan, 2021 at 6:06 PM
Let's start with what it means for audio to "sound bad". In the JamKazam world, this typically means that audio artifacts like crackling, pops...
Sun, 14 Feb, 2021 at 6:54 PM
If you aren't hearing audio from other musicians in online sessions, that problem is addressed in a different help article here. If you cannot hear y...
Mon, 18 Jan, 2021 at 10:27 AM
Background: When Big Sur was released, some users received the error pictured below. We found a number of workarounds for it, but when Ventura was released,...
Wed, 12 Jul, 2023 at 8:43 AM
Since the release of MacOS Ventura, many (but not all users) encounter this error. The error prevents you from using JamKazam. Our engineers h...
Mon, 22 Jul, 2024 at 1:10 PM