When you install and run JamKazam, a couple of folders are created and used to store useful information about your setup and recent interactions:
- The JamKazam configuration folder - contains your audio profiles, your settings, a table of ARS servers ranked by latency to you, and a number of other pieces of information JamKazam uses when it loads the application.
- The JamKazam cache folder.
Those are not the actual names of the folders - both folders are named "JamKazam" but they are in different locations on your computer.
When you remove these folders, you are creating the equivalent of a new installation on a machine that has never run JamKazam. Usually there's no need to reinstall the actual application binary. When you reinstall, these folders are not removed, so you may run into issues if you had them before (which is often the reason for reinstalling...)
This article explains how to remove both of these folders.
Deleting your configuration and cache folders on Windows
1. Open Windows File Explorer (the folder icon in your task bar)
2. Locate your C: drive.
3. Navigate to and open the C://Users/[your login name] folder.
4. Find the AppData folder. It may be hidden.
- In Windows 10, click the View tab, and check the Hidden items checkbox.
- In Windows 11, select Show > Hidden Items from the View menu.
5. Open the AppData folder.
6. Open the AppData/Roaming folder and delete the JamKazam folder. (This is your configuration folder)
7. Open the AppData/Local folder and delete the JamKazam folder. (This is your cache folder).
8. Start JamKazam.
You will have to sign in, and re-create audio profiles for any interfaces you are using.
Deleting your configuration and cache folders on Mac
1. Open the Finder.
2. Locate your system drive, usually named Mac HD.
3. Navigate to and open the Users/[your login name] folder.
4. Find the folder named .config. It may be hidden.
- If it is hidden, type Cmd+Shift+dot (.) After showing it, it will look greyed out, but can be opened.
5. Open the .config folder.
6. Delete the JamKazam folder. (This is your configuration folder)
7. Open the Users/Library/Caches folder and delete the JamKazam folder. (This is your cache folder).
8. Empty the Trash.
9 Start JamKazam.
You will have to sign in, and re-create audio profiles for any interfaces you are using.