Are you seeing this prompt when starting JamKazam?



This error usually means the application was not installed correctly from the JamKazam.dmg file obtained from https://www.jamkazam.com/downloads



To fix this problem:

  1.  Double-click the JamKazam.dmg. You should see a window like this:
     
  2. Drag the Jamkazam icon to the Applications folder:
  3. Double-click the Applications folder.
  4. Double-click the JamKazam icon found in the Applications folder.
  5. Optionally close the 'Jamkazam .dmg' window opened initially; it is no longer needed.


If you still get the same error dialog as above...


There is perhaps something atypical about your system permissions in the Applications folder, or are using multiple users on your Mac.  

In this case, here are steps to install JamKazam in a location that should virtually always work correctly for the user attempting to utilize JamKazam:

  • Open Terminal ( hit the keys CMD + Space , and type Terminal)

  • In the terminal window, paste the following, and hit enter after:

    mkdir ~/Applications

    This will make an Applications folder in your user's home directory (something like /Users/you/Applications). This location should have less trouble. There is a good chance this folder already exists, which is fine.

  • In the terminal window, paste the following, and hit enter after:

    open ~/Applications

    This will open that new Applications folder in Finder.

  • Back in the .dmg window (the one that shows both the Jamkazam icon and the Applications folder), this time drag the JamKazam icon to the new Applications window that got opened in the previous step, instead of the Applications folder icon in the .dmg window.

    By doing this, you are copying the JamKazam application to the new Applications folder in your user's home directory instead of the system applications directory.

  • Double-click the JamKazam icon in this new location. It should hopefully work without complaint this time.