JamKazam

JamKazam offers a Free plan, and there are Silver, Gold, and Platinum premium plans. To select the plan that's right for you, click this link to visit your JamKazam account page for subscription management. And if you are selecting a premium plan, then click this link to visit your JamKazam account page to enter your payment method information. 

Basic descriptions of these plans are summarized below. JamKazam provides new users with a 30-day free trial that includes the features of the Gold premium plan. This gives you plenty of time to get support to get everything working well, and to assess if JamKazam is for you. After your 30-day free trial period expires, you can use the Free plan, or you can use a credit card or Paypal to upgrade to one of our premium plans. 

JamKazam Plan Summary

• Free Plan
  Free plan users are limited to a 1-hour maximum session length, a total of 4 hours of session time per month, and a max of 4 players per session. The Free plan does not include access to recording, broadcasting, or video features, and limits audio stream quality to 128kbps per stream. This plan does not include use of our proprietary mesh network for lower Internet latency. And this plan does not include support, other than access to our published help articles in this KnowledgeBase. 
• Silver Plan
  As compared to the Free plan, this plan increases monthly max play time to 10 hours, with no limits on individual session length, and also removes the session size limit. It upgrades audio stream quality to 192kbps, adds video features (low resolution), and adds broadcasting features for free broadcasts only. And this plan adds access to JamKazam’s mesh network for Internet acceleration and lower Internet latency.
• Gold Plan
  As compared to the Silver plan, this plan eliminates all play time restrictions, so play time and session size are both unlimited. It upgrades audio stream quality to 256kbps, upgrades video resolution to 720p, and adds recording features. This plan adds helpdesk support, so that if you are having a problem, you can open a case/ticket in our helpdesk, and JamKazam staff will provide 1:1 help via email and/or chat.
• Platinum Plan
  As compared to the Gold plan, this plan upgrades audio stream quality to 512kbps, upgrades video resolution to 1080p, allows busking for tips in broadcast session performances, and allows teaching of music lessons in JamKazam sessions.

JamKazam Plans & Features

How The Plans Interact With Each Other

Each musician on JamKazam must have a JamKazam account, and each musician’s account will be set to one of the plan levels: free, silver, gold, or platinum. 

• Musicians on any plan level can play with each other in sessions. 
• A musician with lower plan level is subject to the constraints of that level. 
  - Example: if a free plan user reaches the  4-hour monthly play limit during a session, they have to drop from the session. 
  - Example: a platinum player is streaming 512kbps audio streams to everyone in the session, while a free player streams at 128kbps audio streams to others. 
  - Example: a free player can’t make a recording while in a session, but a gold player can – and the gold player records everyone in the session – including the free player.

Cancelling a Premium Subscription

You can cancel a premium subscription at any time. Click here for instructions on how to cancel a premium subscription. Like almost all other Internet subscription services, once your subscription payment has been processed, JamKazam will not refund your payment (neither in total nor in a prorated form). 

Monthly subscription payments are processed on the same day each month, so if your subscription is charged on the 10th of each month, you would need to cancel your subscription on the 9th (or earlier) to avoid being charged for the next monthly subscription period. In this example, if you were to cancel your subscription on the 20th of February, your subscription would remain in effect through March 9th, and then would expire, and you would not be charged on March 10th, or in the future from that point.

For annual subscriptions, JamKazam sends out an email a week before you will be charged for your next annual subscription period, both because it's easier to forget about an annual subscription, and because annual subscriptions amounts are larger, so it hurts more if you accidentally purchase a fully year's subscription and cannot get a refund. This email reminder gives you a full week's advance notice to cancel your subscription if you wish.