To reach this point, you should have just just connected your audio interface and all of your audio gear and instruments, and started the audio setup wizard as explained in this help article.
You should now be looking at Step 2 of the audio setup wizard. Click the Audio Input Device list box (pictured below with arrow).
You see the list box open, and you need to scroll down in the list box options until you see the option for "Yamaha Steinberg USB ASIO - ASIO" (pictured below with arrow). This is the software driver for your Steinberg UR22C audio interface. Click this option in the list to select it.
You will now see the JamKazam app test your audio interface settings for 5 seconds, and you will see "Test Results" reported on the right side of the screen (pictured below). You should see a reported latency value of approximately 35ms (i.e. 35 milliseconds, which is 35 one-thousandths of a second), which is what the Windows system is reporting back to the JamKazam app. Sometimes this value is fairly accurate, and sometimes less so - more on that in a minute. In any case, this value is displayed on a dark red background because this audio processing latency value is very high, and considered poor. Don't panic. This is to be expected, and you'll need to change some settings to make the audio interface work faster, as described below.
Click the orange ASIO Settings button (pictured below with arrow).
You now see the dialog box for your UR22C's software driver settings. Click the tab at the top left of this dialog box labeled "Steinberg UR22C". You see the screen pictured below.
Click the Sample Rate list box to open it, and then select the "48 kHz" value (pictured below with arrow). For the USB Mode option:
- If you are very sure you have the UR22C plugged into a USB 3.1 port on your computer, then you can leave the SuperSpeed option selected.
- If you are at all uncertain about what type of USB port you have, then we strongly advise you select the High-Speed USB radio button (pictured below with arrow). Don't worry. If you pick this option, you are going to get great/low latency anyway.
Now click the tab labeled "ASIO" at the top of the dialog box.
You now see more settings options (pictured below).
On this screen, click the Mode list box to open it, and select the "Low Latency" value (pictured below with arrow). Then click the Buffer Size list box to open it, and select the "32 Samples" value (pictured below with arrow). When this is done, click the OK button in the lower right corner of the dialog box.
You see the dialog box close, and you should now see the JamKazam app automatically re-run its 5-second latency test and update the results on the right side of the screen. You should see the test report latency of about 3ms (pictured below with arrow). If, for some reason, the test does not run and update your latency to display it in green, then click the orange Resync button (pictured below with arrow). This will force the latency test to run again.
Please note that if either the Latency or I/O scores under Test Results are displayed in dark red, this means a test has failed, and the orange Next button in the bottom right corner of the wizard will be disabled. If this happens to you, simply click the orange Resync button (pictured above with arrow) to make the JamKazam test run again. Once in a while, an audio interface test will fail, but if you just run it again, it will often pass.
There is one more optimization that you can make, as follows. Click the Frame Size list box to open it, and then select the "1" value (pictured below with arrow).
You will notice that your latency is still reported as 3ms, but this frame size change does actually save you some latency. The Windows system is reporting 3ms, but Windows does not report audio processing latency with highly reliable accuracy. JamKazam has conducted in-depth scientific/mathematical measurements (using a technique called loopback testing with waveform analysis) and verified that the audio processing latency for your Steinberg UR22C interface with these settings is actually 4 milliseconds.
At this point, we recommend that you verify with your own ears that the audio interface settings you have chosen are working well. To do this, put on the headphones connected to your audio interface and grab your instrument and/or mic. Play your instrument and/or sing - do what you're going to actually do musically - and listen to how the audio sounds in your headphones. You should hear the audio clearly, and it should sound very good/clean. You should not hear any bad audio artifacts - like crackling, snapping, dropouts, or other audio glitches.
If you can't hear anything at all, you have something set up wrong. Check that your gain knobs are turned up on your audio inputs. Check that any on/off switches on your microphones or instruments are set to on. Check that your headphone volume knob is turned up. Generally fiddle with all of these kinds of things to make sure everything is connected properly, turned on, and turned up. You can also check that you don't have a microphone or instrument port set to "line" level.
Please note that you may only hear your audio in one headphone, not in stereo in both headphones, at this point in the setup wizard. Don't worry about this. We'll get this sorted out in Step 3 next.
If your audio sounds clean and good, then you are done with Step 2 of the wizard. Please click the orange Next button (pictured below with arrow) to move forward to Step 3 of the wizard, and then click here for the Step 3 help doc instructions.
