To reach this point, you should have just just connected your audio interface and all of your audio gear and instruments, and started the audio setup wizard as explained in this help article

You should now be looking at Step 2 of the audio setup wizard. Click the Audio Input Device list box (pictured below with arrow).

You see the list box open, and you need to scan the list box options until you see the option for "AudioBox ASIO Driver - ASIO" (pictured below with arrow). This is the software driver for your Presonus Audiobox 96 audio interface. Click this option in the list to select it.

You will now see the JamKazam app test your audio interface settings for 5 seconds, and you will see "Test Results" reported on the right side of the screen (pictured below). You should see a reported latency value of approximately 3ms (i.e. 3 milliseconds, which is 3 one-thousandths of a second), which is what the Windows system is reporting back to the JamKazam app. Sometimes this value is fairly accurate, and sometimes less so - more on that in a minute. 

If your latency is about 3ms, you can skip ahead in this help article past this next step. If your latency score is not about 3ms, then you can run the Presonus Universal Control application that controls the driver settings for your Audiobox 96 audio interface. To open this application, find the "Universal Control" application icon (pictured below with arrow on left side of screen). Double-click this app icon, and you'll see the app window open. You want to make sure that:

  • The Sample Rate is set to "48.0 kHz" (pictured below with downward arrow).
  • The Block Size is set to "16" (pictured below with upward arrow).

After adjusting your settings in the Universal Control app (only if needed), go back to the JamKazam app, and click the orange Resync button (pictured below with arrow). You should now see your latency test results at about 3ms. 

Please note that if either the Latency or I/O scores under Test Results are displayed in dark red, this means a test has failed, and the orange Next button in the bottom right corner of the wizard will be disabled. If this happens to you, simply click the orange Resync button (pictured below with arrow) to make the JamKazam test run again. Once in a while, an audio interface test will fail, but if you just run it again, it will often pass.

As an FYI, the Windows system is reporting 3ms, but Windows does not always report audio processing latency with highly reliable accuracy. JamKazam has conducted in-depth scientific/mathematical measurements (using a technique called loopback testing with waveform analysis) and verified that the audio processing latency for your Audiobox 96 with these settings is actually 5 milliseconds. 

As one other FYI, for some audio interfaces on Windows, you can reduce latency just a little bit more by changing the Frame Size setting from 2.5 to 1. However, in our testing with the Audiobox 96, we found that making this change actually increases latency from 5ms to 8ms. So do not do this. 

At this point, we recommend that you verify with your own ears that the audio interface settings you have chosen are working well. To do this, put on the headphones connected to your audio interface and grab your instrument and/or mic. Play your instrument and/or sing - do what you're going to actually do musically - and listen to how the audio sounds in your headphones. You should hear the audio clearly, and it should sound very good/clean. You should not hear any bad audio artifacts - like crackling, snapping, dropouts, or other audio glitches. 

If you can't hear anything at all, you have something set up wrong. Check that your gain knobs are turned up on your audio inputs. Check that any on/off switches on your microphones or instruments are set to on. Check that your headphone volume knob is turned up. Generally fiddle with all of these kinds of things to make sure everything is connected properly, turned on, and turned up. You can also check that you don't have a microphone or instrument port set to "line" level.

Please note that you may only hear your audio in one headphone, not in stereo in both headphones, at this point in the setup wizard. Don't worry about this. We'll get this sorted out in Step 3 next.

If your audio sounds clean and good, then you are done with Step 2 of the wizard. Please click the orange Next button (pictured below with arrow) to move forward to Step 3 of the wizard, and then click here for the Step 3 help doc instructions.