To reach this point, you should have just just connected your audio interface and all of your audio gear and instruments, and started the audio setup wizard as explained in this help article.
You should now be looking at Step 2 of the audio setup wizard. Because we cannot buy, analyze, and produce documentation for every audio interface made by every vendor, we have produced a "general instructions" help article for Step 2 for all JamKazam users who have purchased and are using an audio interface for which we do not have specific instructions.
Start Step 2 by clicking the Audio Input Device list box (pictured below with arrow).
You see the list box open, and you need to scan the list box options until you see the option for your audio interface. To do this, look for text that matches some portion of your audio interface vendor and product name. For example, in the screenshot below, the maker of this audio interface is "Focusrite" and the audio interface model is the "Scarlett 2i2". You can see the "Scarlett 2i2" portion of the interface model/name. There should be just one single option in the list for your specific audio interface. Find and select that one.
You will now see the JamKazam app test your audio interface settings for 5 seconds, and you will see "Test Results" reported on the right side of the screen (pictured below with arrow). In the example below, you should see a reported latency value of approximately 11ms (i.e. 11 milliseconds, which is eleven one-thousandths of a second).
Next, click to open the Frame Size list box and pick the 1ms frame size option (pictured below with arrow).
When you select the 1ms Frame Size, the JamKazam application will re-test your latency. In the example below, the Mac system is reporting that latency has been reduced to about 8ms.
If either the Latency or I/O scores under Test Results are displayed in dark red, this means a test has failed, and the orange Next button in the bottom right corner of the wizard will be disabled. If this happens to you, simply click the orange Resync button (pictured below with arrow) to make the JamKazam test run again. Once in a while, an audio interface test will fail, but if you just run it again, it will pass.
Once you have your settings configured as described above, we recommend that you verify with your own ears that the audio interface settings you have chosen are working well. To do this, put on the headphones connected to your audio interface and grab your instrument and/or mic. Play your instrument and/or sing - do what you're going to actually do musically - and listen to how the audio sounds in your headphones. You should hear the audio clearly, and it should sound very good/clean. You should not hear any bad audio artifacts - like crackling, snapping, dropouts, or other audio glitches.
If you can't hear anything at all, you have something set up wrong. First, try to click the Resync button. If you still cannot hear anything, check that your gain knobs are turned up on your audio inputs. Check that any on/off switches on your microphones or instruments are set to on. Check that your headphone volume knob is turned up. Generally fiddle with all of these kinds of things to make sure everything is connected properly, turned on, and turned up. You can also check that you don't have a microphone or instrument port set to "line" level.
Please note that you may only hear your audio in one headphone, not in stereo in both headphones, at this point in the setup wizard. Don't worry about this. We'll get this sorted out in Step 3 next.
If your audio sounds clean and good, then you are done with Step 2 of the wizard. Please click the orange Next button (pictured below with arrow) to move forward to Step 3 of the wizard, and then click here for the Step 3 wizard help article instructions.
